Engageme Privacy Policy

Scope of this Policy

Engageme is committed to safeguarding our clients information, including how it is collected and used. Engageme understands the need to protect the privacy of individuals who interact with Engageme. This Privacy Policy describes Engageme privacy practices for our websites, services, and apps that link to this policy.

In this Privacy Policy, we will refer to the Engageme hosted services and related apps collectively as our "Services." We will refer to our emails, newsletters, texts, and other marketing and advertising practices collectively as our "Communications."

Engageme registration and customer support

When you register to use an Engageme website or Service, request a Services demonstration, contact Engageme for support or other offerings, you may choose to provide Engageme information. During such processes, Engageme will collect personal information that identifies you. Engageme may collect, for example, your name, company name, address, email, phone number, financial, billing or payment information, position, or title.

Engageme websites and use of Cookies

Engageme receives and stores certain information about how you use our websites and Services when you visit an Engageme website or use our Services. For example, we receive information that your browser or device sends to our servers whenever you visit an Engageme website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone setting, browser plug-in types, operating system, and type of device you are using. When you visit an Engageme website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website.

Engageme receives information about how you use our websites and Services through the use of first-party and third-party cookies, web beacons, and similar technologies. Our servers collect similar information when you are logged into our website or Services. The information Engageme receives through cookies and similar technologies may be anonymous or it may be associated with you, depending on the website or Services you are using.

Engageme Services

Engageme provides Services to our customers. As part of the Services, our customers' data is stored on our computers and servers. When we provide Services that collect or process our customer data, that data is used by the customer, and not by Engageme. Our customers control what data is collected and how it is used within the Engageme Service. Our customers' collection and use of data through the Services we provide to them are governed by our customers' privacy policies. As a data processor, Engageme will, as required by law, cooperate with our customers in their efforts to control their data.

Use of the information collected by Engageme

Engageme may use the information we collect about you to:

  • Provide you Engageme website content and Services, as well as any other services, support, or information you have requested
  • Operate and improve our websites and Services, and diagnose related problems
  • Personalize our website, Services, and Communications to your likely interests and needs
  • Send you business messages such as those related to payments or expiration of your subscription
  • Send you information about Engageme, new releases, special offers, and similar marketing information
  • Conduct market research about our customers, their interests, and the effectiveness of our marketing campaigns
  • Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you
  • Contact you via telephone to discuss Engageme Services and related offers with you
  • Aggregate anonymous data from our Services used for benchmarking and to improve the Services

Newsletter subscription information

From time to time, we provide information to our customers and potential customers in the form of electronic or print newsletters. When you subscribe to our newsletter you will be added to our mailing list and will receive announcements and information about Engageme. It will be emailed or mailed to the address that you provide when you subscribe.

Sharing information collected by Engageme

Engageme works with companies that help us run our business. These companies may provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies may have access to your personal information as required to help us run our business. They do not have access to proprietary customer data, and are not permitted to access or use your information for their own purposes.

Engageme may also share your personal information:

  • When you have consented to the sharing
  • When we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation or other legal process
  • When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or Services against attacks, or protect the property and security of Engageme, or our customers and users
  • To the extent necessary to meet national security, law enforcement, or public interest requirements
  • If we merge with or are acquired by another company, we sell an Engageme website, app, or business unit, or all or a substantial portion of our assets are acquired by another company. In those cases your information may be one of the assets that is transferred
  • When we aggregate and share information collected by our Services in order to provide statistical information or market research to third parties. Aggregated information is anonymous and does not identify individuals

Information security and storage

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective and Engageme cannot ensure or warrant the security of your personal information.

Your personal information and data files are stored on Engageme servers and the servers of companies we hire to provide services to us.

Engageme takes reasonable steps to ensure that your personal information we process is accurate, complete, and current by using the most recent information provided to us. Our websites and Services may allow you to review and edit your personal information by accessing your profile or similar feature of the website or Service you are using. For our websites, you have the ability to accept or reject cookies and similar technologies through your web browser settings. You can also use your web browser settings to prompt you each time a cookie is offered. Please review the instructions provided by the provider of your web browser for more information.

You may also submit a request to Engageme to review, edit, or delete your personal information by emailing your request to contact@engageme.la.

We will retain your personal information for as long as necessary to provide you with the websites and Services you are eligible to use with your Engageme account ID, or as needed to comply with our legal obligations or enforce our agreements. For example, we may retain certain records for legal or internal business reasons, such as fraud prevention. Some of your information may also remain on backup systems, in compliance with applicable law.

Changes to this Privacy Policy

Occasionally, we may change or update this Privacy Policy to allow Engageme to use or share your previously collected personal information in a materially different way. We encourage you to periodically review the Engageme Privacy Policy for the latest information on our privacy practices.

Questions or concerns

If you have any questions related to this Privacy Policy, please email us at contact@eddvantage.com.